Service Support
Business Team
Our business team is composed of industry professionals with profound knowledge in the tattoo equipment field. Since our establishment in 2018, we have been deeply engaged in this industry, constantly accumulating experience and professional skills. We provide one – stop solution services for our customers. Whether you are looking for basic tattoo equipment procurement or customized ODM/OEM services, our team will guide you through the entire process. From the initial communication to understand your needs, providing professional product recommendations, handling order placement, to ensuring smooth delivery, we will pay attention to every detail. Our mature operating team has the ability to quickly respond to various needs and solve any problems that may arise, ensuring a seamless and efficient service experience for you.
Design Team
Our design team is of a considerable scale, with a group of talented designers who have rich industry experience. Each designer has been engaged in the design of tattoo equipment for many years and is proficient in the latest trends and technological advancements in the field. When designing, they skillfully combine aesthetics with functionality, taking into account factors such as ergonomics and user experience. Whether it is creating a new – generation wireless tattoo machine or an innovative tattoo cartridge needle, our design team can turn your ideas into reality. During the design process, we actively cooperate with customers, listen carefully to your opinions and suggestions, and continuously optimize to ensure that the final design not only meets your expectations but also stands out in the market.
Quality Inspection Team
Our quality inspection team consists of a group of dedicated and professional employees. They are well – trained and strictly follow our high – standard quality inspection procedures. At the incoming material inspection stage, we ensure that all raw materials and components sourced from reliable suppliers meet our strict quality requirements. During the production process, regular in – process inspections are carried out at each stage of the production line to detect any potential defects in a timely manner. Before packaging, a comprehensive final inspection of each piece of tattoo equipment is conducted. Our inspection standards cover aspects such as product functionality, appearance, and safety. Only products that pass these strict inspections are approved for release, ensuring that you receive high – quality and safe tattoo equipment.
Packaging and Transportation
e attach great importance to packaging and transportation to ensure that our products reach you in perfect condition. In terms of packaging, we use high – quality materials that not only protect the tattoo equipment during transportation but also present an attractive and tidy appearance, which is conducive to the promotion of your products. We can also provide customized packaging services according to your brand requirements. In terms of transportation, we cooperate with reliable transportation partners with rich experience in the international logistics field. Whether it is shipped to North America, Europe, Asia, or other regions around the world, we will handle all logistics matters, including customs clearance and freight forwarding. We will provide you with multiple transportation options and accurate estimated delivery times based on your destination, ensuring the timely and safe arrival of your order.
After - sales Guarantee
Our after – sales guarantee is committed to providing you with worry – free support. Once you encounter any problems when using our products, our after – sales team will respond within 24 hours. We will cooperate closely with you to accurately diagnose the problem and provide effective solutions. For product defects within the warranty period, we will arrange for replacement or repair as soon as possible, usually within 7 to 10 working days depending on the nature of the problem and the availability of replacement parts. In addition, we also provide technical support and product usage guidance to help you better use our tattoo equipment. We value your feedback and will use it to continuously improve our products and services, ensuring your long – term satisfaction.
FAQ
The duration of the INKONE ODM process varies depending on the complexity of the product. Generally, from the initial idea generation to product delivery, it can take anywhere from 3 to 6 months. The concept development and design phases might take 1 – 2 months, followed by 1 – 2 months for prototyping and sample production. Mass production typically takes 1 – 3 months, and shipping can add another 1 – 2 weeks depending on the destination. We will provide you with a detailed timeline at the start of the project, and keep you updated on any changes throughout the process.
At INKONE, we believe in a collaborative approach. While our design and engineering teams bring their expertise to the table, you, as the client, have the ultimate decision – making power. We encourage your active participation at every stage, from the initial concept to the final design approval. Your feedback is highly valued, and we will make sure that the final product aligns perfectly with your brand vision and market needs.
Quality is our top priority. We have a multi – step quality control process. First, our procurement team sources raw materials and components from reliable suppliers who meet our strict quality standards. During production, our quality control team conducts regular inspections at every stage of the production line, from incoming material checks to in – process product testing and final product inspections. Any defects or non – conformities are immediately addressed. Only products that pass these rigorous inspections are approved for packaging and shipment.
We work with reliable shipping partners and can ship our ODM tattoo equipment to most regions around the world. Whether it’s North America, Europe, Asia, or other continents, we handle all the logistics, including customs clearance and freight forwarding. We will provide you with shipping options and estimated delivery times based on your destination at the time of order.
Our after – sales support team is committed to providing prompt assistance. Once you report an issue, we will respond within 24 hours. We will then work with you to diagnose the problem and provide a solution. If it’s a product defect under warranty, we will arrange for replacement or repair as soon as possible, usually within 7 – 10 business days depending on the nature of the issue and availability of replacement parts.
